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Safety and security

We want you to feel secure when you use our technology, and confident that we protect your personal information.

To stay the UK’s number one broadband provider, we’re making sure that when you use the internet it’s not just fast and reliable, but safe and secure. We help our customers keep their devices free from viruses and junk mail, and make sure families can enjoy the internet without worrying about what their children are looking at.

We also have a duty to respect your privacy and make sure you can find out how we collect and use personal data. Everything we do involves personal data being stored somewhere. We use this data to develop products and services, and to give you a better, more personalised service.

Latest News


01/04/2016

Our partnership with Unicef UK delivers its 300th Internet Safety workshop

Over 7,000 children, parents and teachers have taken part in the programme nationwide.


02/09/2015

10 – The official age children should own a smartphone

Survey reveals how parents of 8-11 year olds want minimum age enforced for smartphone ownership.